1. What do I need to do on Photo Day?
A: Be on time! Select Photo-Graphics will confirm the photo day and time you scheduled by email. Please tell your team to arrive at least 10 minutes before that time. Since teams are scheduled throughout the entire day, there is little time to wait. Your team will start being photographed at your scheduled time, so please be on time, if not early.
When you arrive on Photo Day, be sure to find your coaches and team members and stay together. Please check in at the designated sales area. We will also be looking for coaches/photo representatives to help you check in. This sales area is where we collect order forms, make change, run credit cards, hand out information, and answer any questions your team or parents may have.
After check-in, please keep your team organized so when your time comes, we are ready to begin immediately. Players will have a photo card with their name on it in hand and be in order from shortest to tallest. This height order will allow Select Photo-Graphics to make an efficient transition from individual photos to team photos and have your team's photography session completed in a timely manner. Please bring one prop specific to your sport (volleyball, bat, football, basketball, etc.) to use for individual photographs.
2. What methods of payment do you accept?
A: Select Photo-Graphics accepts cash, checks, visa/mastercard/discover for your convenience. Since we manage our own photo processing, our products are delivered quickly, often before checks have cleared. Therefore, Select Photo-Graphics utilizes a collection company that resolves all returned checks since products are delivered assuming payment has been honored.
3. Do I have to pay for photos on Photo Day?
A: Yes, payment is required on Photo Day. Coaches and parents can view and print order forms prior to Photo Day. Please complete and bring this form with payment on Photo Day. Note: Additional order forms will be available on Photo Day.
4. When will I get my photos?
A: Select Photo-Graphics guarantees your team's order will be shipped in less than 12 business days. Orders will be shipped directly to the photo representative.
5. What is a memory mate?
A: Please visit our Product Catalogs and Video Product Catalog to view all of our customized products.
6. What if I cannot make it to my team's scheduled Photo Day?
A: We can still take an individual photograph of your athlete during any of our Photo Days scheduled for your organization. Just inform one of our team members of the situation when you arrive.
7. Can I see my photos before I make my order?
A: Unfortunately you cannot. We traditionally use a pre-pay system where you need to place the order and make payment first. This being said, all of our work comes with an Iron Clad Guarantee, so if you are not thrilled with your photographs, you will receive a refund or can schedule a retake at your request.
8. What if there is something wrong or missing from my order?
A: Either call us at 816.781.7442 or contact our Help Desk. Our Customer Service Team is available 9am-5pm, Monday-Friday.
9. Can I reorder products or add products to my original order?
A: Absolutely! Reorder information is included with your original order. Orders can be made with a simple phone call or by visiting the View Your Photos page at www.selectphotographics.com.
10. What do we do in case of inclement weather?
A: Our Photo Day schedule is based around game schedules. If games are cancelled due to inclement weather, Select Photo-Graphics will also cancel all Photo Day appointments for that day. Select Photo-Graphics also has a rainout line to update staff and photo representatives of Photo Day arrangements. You can reach our rainout line at 816.479.0230. You can also call our office at 816.781.7442 during regular office hours with any questions or concerns.
1. What do I need to do on Photo Day?